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Installation Guide

Lebo
Updated

Stitch Express Subscriptions is a Shopify app that allows you to offer products on a recurring basis to your customers.

With subscriptions, you can:

  • Create flexible subscription plans
  • Offer discounts on recurring purchases
  • Manage subscription and once-off orders in one place
  • Allow customers to manage their own subscriptions
  • View all orders (once-off and recurring) directly in Shopify

Estimated setup time: 10-15 minutes

Before you start:

  • You must have Stitch Express installed as a payment provider
  • Stitch Express Checkout must also be installed
  • In Shopify Settings, ensure:
    • In Checkout: Email input is enforced at checkout
    • In Customer Accounts: Sign-in links must be enabled

Step 1: Install the app

  • Stitch Express will configure the Stitch Express Subscriptions App for your store
  • You will receive an install link via email
  • Install the app on your store
  • Once installed, you will see the install guide appear

Step 2: Add the subscriptions widget

The subscription widget allows customers to:

  • View available subscription options
  • See associated discounts
  • Select how often they want to receive the product

Adding the widget

  • From the install guide, click on 'Set up subscriptions block'
  • This will open your theme editor

  • Important:

    • The widget will only appear on products that are part of a subscription plan
  • You can customise the widget to suit your theme using the settings to the right
  • Drag the block to where you want it to be displayed on the product page
  • We recommend placing it above the Add to cart buttons
  • Click Save

Step 3: Set up customer subscription management

Stitch Express supports you in providing your customers with a place on your store to manage their subscriptions.

In the user management portal, the customer will be able to:

  • See their current active subscriptions
  • Update their card details
  • Request to pause and cancel their subscriptions

To enable this:

  • Open your theme editor
  • Navigate to Checkout and customer accounts
  • In Checkout, navigate to Profile
  • Edit the Header
  • Add new menu item called Subscriptions
  • Link the menu item to the preloaded Stitch Express Subscriptions UI
    • The Subscriptions UI can be found under apps
  • Save the changes
  • You will now see a view like the below
  • Simply click Add Page to ensure the Subscriptions UI is added to your store
  • Save all changes
  • Customers will now be able to sign using the email they used when subscribing on your store
  • Simply click the profile icon on the storefront
  • Your customer will now be able to see their subscription orders

Step 4: Create subscription plans

  • Navigate back to the subscription app and click Add more subscriptions
  • You will see a list of all products on your site
  • You can then begin adding products to subscription plans! 
  • A plan allows you to group products that share the same subscription options (e.g. weekly or monthly delivery with discounts).
  • You’re all set! Once you have set up a plan the subscription options will appear on the product pages for products in the plan

 

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